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Emergencies, faults and outages

Our response to emergencies

We're in this together. ActewAGL and our predecessors have been committed to the Canberra region for over 100 years, we have a big responsibility to the people who live here.

Your health, safety and wellbeing is our highest priority. In times of emergency or uncertainty, we want to assure you that you can rely on us.

COVID-19 health emergency and ongoing customer support

Throughout the COVID-19 pandemic and beyond, we’re committed to supporting our people, customers and the community—and this won’t change.

We understand that there are certain times in life when paying bills can be a challenge, and that there are people in our community who continue to be affected by the COVID-19 pandemic. Find out more about our continuing commitment to you.

Electricity outages

ActewAGL electricity customers may from time-to-time experience a power outage.

There are three distribution companies that supply electricity to the region through their networks (poles and wires or cables). They are Evoenergy in the ACT, and Essential Energy and Endeavour Energy in NSW.

For any emergencies, faults or outages you will need to report it to your local distribution company. 

For ActewAGL electricity customers who live in the ACT contact Evoenergy on 13 10 93 or visit evoenergy.com.au

For ActewAGL electricity customers who live in the NSW area with postcodes 2535, 2538, 2539, 2540, 2541 please contact Endeavour Energy on 13 10 03 or visit endeavourenergy.com.au

For ActewAGL electricity customers who live in the NSW area with postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551, 2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618, 2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629 please contact Essential Energy on 13 20 80 or visit essentialenergy.com.au 

Natural gas outages

ActewAGL gas customers should report interruptions or damage to infrastructure.

If you live in the ACT, Queanbeyan, Nowra, Jerrabomberra, Bungendore, Boorowa, Goulburn, Yass or Young, and experience a gas emergency or fault you should call the Evoenergy Gas Emergency number on 13 19 09 or visit Jemena gas outages page.

All other NSW residents should report gas emergencies or faults to their local network company. 

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