As the region’s leading energy retailer, we recognise our big responsibility to our customers and community. We have a range of programs to support customers to keep the lights on during life’s ups and downs. From short-term support to ongoing arrangements and tips to waste less and save more, our experienced team are trained to provide access to the type of support customers need, when they need it.
Our Staying Connected program is how we work with customers when they’re experiencing financial hardship. Together, customers and our specially-trained team will develop personal and practical solutions to keep their electricity and/or gas supply connected and establish a flexible payment plan, because no two situations are the same.
Since the introduction of our Energy Saving Solutions suite of programs in 2013, we have assisted over 80 000 households and 3000 businesses with energy efficiency upgrades, saving ACT residents a total of $400 million*!
Working alongside the ACT Government, we have provided over $5 million customer rebates and installed over 1.3 million energy saving appliances.
Our programs are always evolving to reflect the needs of the community.
We recognise that small businesses have been greatly impacted by the global COVID-19 pandemic.
Financial hardship is just one of the challenges facing small business owners in the wake of COVID-19. So, we have also established a partnership with the Canberra Business Enterprise Centre (CBEC) to subsidise eligible small and medium enterprise customers undertaking business advisory sessions.
Engaging specialists in selected areas, the CBEC will provide a lifeline for referred eligible ActewAGL small and medium enterprise customers needing assistance in reorienting, reopening and redeveloping their business model.